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This Privacy Policy explains how Bowland Bioenergy Ltd collects, uses and shares personal information when you visit our website, contact us, sign up for marketing, create or use an online account, place an online order, request delivery or collection, or otherwise deal with us.
Bowland Bioenergy Limited is the controller of the personal information described in this policy unless we tell you otherwise.
Bowland Bioenergy Limited
Company number: 04475449
Registered office: Smithfield Farm, Twiston Lane, Downham, Clitheroe, England, BB7 4DF
Telephone: 01200 440 437
Email: info@bowlandbioenergy.co.uk
If you have questions about this policy or how we use your information, please contact us using the details above.
Depending on how you interact with us, we may collect the following categories of personal information:
We do not intentionally ask customers to provide special-category personal information through the normal ecommerce checkout.
We may collect information directly from you when you place an order, contact us by telephone, email or social media, sign up for marketing, use an account or complete forms on our website. Where offered, this may include responses to competitions, promotions or surveys.
We may also receive information from service providers involved in the website, ecommerce, payment, account, marketing, analytics, delivery or communications process, and from publicly available sources where appropriate.
We use personal information only where we have a lawful basis. Depending on the activity, the relevant basis may be performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
Where we rely on legitimate interests, our interests may include operating and improving our business, providing customer service, keeping our systems secure, preventing fraud and understanding how customers use our services. We consider whether those interests are overridden by your rights and interests before relying on this basis.
If you sign up to the Bowland Bioenergy newsletter, we may use your name, email address, sign-up details and marketing preferences to send the communications you requested.
You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
We may keep a minimal suppression record after you unsubscribe so that we can respect your preference and avoid sending marketing you have opted out of.
Our website may use cookies and similar technologies for functions such as site operation, ecommerce, security, preferences, measurement and marketing. Where the law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.
You can manage available cookie choices through the website controls or your browser settings. Blocking some cookies may affect website functionality.
We may share personal information with organisations that help us operate the website and provide our services. Depending on the activity, these may include:
We require service providers that process information on our behalf to handle it appropriately and only for authorised purposes. Some providers may also act as independent controllers for parts of their services; their own privacy information may apply to those activities.
We do not sell personal information.
Some of our service providers may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we take steps intended to ensure an appropriate level of protection in accordance with UK data-protection law, for example by relying on UK adequacy regulations or appropriate contractual safeguards where required.
You can contact us if you would like more information about the safeguards relevant to a particular transfer.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Retention periods vary by category. Order, invoice, payment and accounting records may be retained for the period required by applicable tax, accounting and legal obligations. Customer-service and correspondence records are kept for as long as reasonably necessary to deal with the matter and any related claims. Marketing information is kept while you remain subscribed or until it is no longer needed, with limited suppression information retained where necessary to respect an opt-out.
Where we do not have a fixed retention period, we consider the purpose for which the information is held, the amount and sensitivity of the information, legal requirements, potential disputes and whether the same purpose can be achieved without retaining the information.
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
Payment transactions are handled through specialist payment providers. We do not intentionally store full payment-card numbers in Bowland Bioenergy's own website records.
Depending on the circumstances and the lawful basis we rely on, you may have rights to:
These rights are subject to legal conditions and exemptions. We may need to verify your identity before acting on a request.
In most cases we will not charge a fee for responding to a subject access request. A reasonable administrative fee may be charged only where the law permits it, for example for a manifestly unfounded or excessive request or for further copies.
To exercise a right, contact info@bowlandbioenergy.co.uk or write to Bowland Bioenergy Ltd, Smithfield Farm, Twiston Lane, Downham, Clitheroe, BB7 4DF.
You have an absolute right to object to the use of your personal information for direct marketing. You may also object to processing based on our legitimate interests. If you object to legitimate-interest processing, we will consider whether we have compelling legitimate grounds to continue or whether the information is needed for legal claims.
If you are concerned about how we use personal information, please contact us first so that we have an opportunity to address the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Current contact and complaint information is available from the ICO.
Our website may contain links to third-party websites or services. Those organisations operate under their own privacy policies and we are not responsible for their independent privacy practices.
Our ecommerce services are not directed at children and we do not knowingly seek to collect personal information from children for online purchasing.
We may update this Privacy Policy when our services, providers, legal obligations or data-processing activities change. The current version will be published on our website. Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.
