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These Terms & Conditions apply to online orders placed with Bowland Bioenergy Ltd through our website. They are intended to sit alongside the product information, Delivery & Collection information and Privacy Policy available on the website.
Bowland Bioenergy Limited is a private limited company registered in England and Wales under company number 04475449.
Our registered office and trading address is:
Bowland Bioenergy Limited
Smithfield Farm
Twiston Lane
Downham
Clitheroe
England
BB7 4DF
Telephone: 01200 440 437
Email: info@bowlandbioenergy.co.uk
VAT registration number: 876 166 683
These terms apply to consumer orders placed through the Bowland Bioenergy website.
If you buy from us as a business, on a trade account, under an invoice arrangement or under separately agreed bespoke supply terms, separate written terms may apply. Where separate written terms have been agreed with you, those terms will take precedence to the extent that they conflict with these online consumer terms.
Nothing in these terms affects any rights you have under applicable consumer law.
We take reasonable care to describe and display our products accurately. Product photographs are illustrative and natural products such as firewood may vary in appearance, shape, size, moisture characteristics and composition within the specification described.
Where a product is offered with options, the option selected at checkout forms part of your order. Please check the product, quantity, wood type, pack size and other options carefully before placing your order.
If we discover a material error in a price or product description before accepting your order, we will contact you and give you the choice of proceeding with the correct information or cancelling the affected items. If we cannot contact you, we may decline those items and refund any payment taken for them.
If a product becomes unavailable before we accept your order, we will contact you to discuss the available options or arrange a refund where appropriate.
Once we have accepted your order, we will not change the agreed price or substitute materially different goods without your agreement. Your statutory rights remain unaffected.
Prices shown on the website are the prices payable by consumer customers and include VAT where applicable, unless the website clearly states otherwise.
The minimum online order value is £100 after discounts and before any delivery charge. The website may prevent checkout where the qualifying basket value is below this minimum.
Delivery charges, if any, are shown before you place your order. Standard Delivery is currently free for eligible online orders within our online delivery area.
Next Working Day Delivery, where available, is charged at the rate shown on our Delivery & Collection page and at checkout.
Promotions, discount codes and free-gift offers are subject to the conditions shown with the relevant offer. Unless expressly stated otherwise, promotional discounts cannot be combined.
You can review and correct your basket and checkout details before placing your order. Please ensure your contact, billing, delivery and collection information is accurate.
By selecting the final payment or order button, you are making an offer to buy the goods in your basket and are committing to pay the total shown.
After you place an order, we will send an electronic confirmation. The contract between you and Bowland Bioenergy is formed when we accept your order.
We may decline or cancel an order before acceptance, for example where a product is unavailable, a price is clearly incorrect, payment is not authorised, delivery is unavailable to the supplied address, or we reasonably suspect fraud or misuse.
Online orders must be paid in full at checkout using the payment methods made available on the website. These may include payment card, Apple Pay, Google Pay and Link through Stripe.
Payment services are provided by third-party payment providers. We do not intentionally store your full payment-card number on our own systems.
If a payment is refused or reversed, we may suspend or cancel the order until payment is resolved.
Our current online delivery and collection information is set out on the Delivery & Collection page. The postcode entered at checkout is the final confirmation of whether an online delivery method is available for a particular address.
Standard Delivery is currently free on qualifying online orders within our eligible delivery area. We usually aim to deliver within 3 working days. This is an estimate rather than a guaranteed delivery time unless we expressly agree otherwise.
Next Working Day Delivery is available on qualifying orders where the option is offered at checkout, Monday to Friday. The applicable charge is displayed on our Delivery & Collection page and at checkout.
Orders accepted before 12 noon on a working day will normally be delivered on the following working day. Orders accepted at or after 12 noon, or on a weekend or bank holiday, will normally be processed on the next working day for delivery on the working day after that.
Next Working Day Delivery is subject to availability, which may depend on the order, delivery address, stock levels and operational capacity.
Collection is free. Where you submit a preferred collection date or time, this is a request only. Please wait until Bowland Bioenergy confirms your collection arrangements before travelling.
Wood pellets purchased through the website are currently collection-only unless we expressly agree a different arrangement with you.
If we cannot deliver within an agreed period, we will contact you. Your statutory rights in relation to late or failed delivery are unaffected.
You are responsible for providing accurate delivery information and telling us in advance about any material access issue that may affect delivery.
This includes, but is not limited to, narrow entrances, restricted roads, steep slopes, soft ground, overhead obstructions or other access limitations.
We will not require a driver to make a delivery where, in the driver's reasonable judgment, doing so would be unsafe or likely to cause damage. In these circumstances, we will try to contact you to discuss alternative delivery arrangements.
Please inspect your order as soon as reasonably practical after delivery or collection and contact us promptly if items are missing, damaged or appear materially different from what was ordered. This does not limit your statutory rights.
If you are a consumer buying online, you will normally have a legal right to change your mind and cancel your order without giving a reason.
For goods, the cancellation period normally ends 14 days after the day on which you, or a person you nominate, receives the goods.
To exercise the right to cancel, tell us clearly that you wish to cancel by email, telephone, post, or by using the model cancellation form at the end of these terms. You should keep evidence of when you notified us.
If you cancel after receiving the goods, you must return them without undue delay and normally within 14 days after telling us that you wish to cancel, unless we have agreed to collect them.
You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. We may make a lawful deduction from a refund if the value of goods has been reduced by handling beyond what would reasonably be permitted in a shop.
If you cancel because you have changed your mind, you are responsible for the direct cost of returning the goods where the law permits us to require this.
Bulk bags and other heavy fuel products cannot normally be returned by standard post.
We can arrange collection of bulky goods at a cost of £20, which will be deducted from your refund total.
Please contact us to arrange collection or discuss another suitable return method. Contacting us about return arrangements does not replace or restrict your right to notify us that you wish to cancel.
Where goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract, we will bear the reasonable return or collection costs required by law.
If you exercise your statutory right to cancel, we will refund the payments you are entitled to receive, including any applicable standard delivery charge, subject to any lawful deduction for loss in value caused by unnecessary handling.
Refunds will be made without undue delay using the original payment method, unless you expressly agree otherwise.
We will not charge an administration fee for issuing a refund. Any lawful return-collection cost described in Section 10 may be deducted where applicable.
If we have not offered to collect the goods, we will refund you no later than 14 days after receiving them back or receiving evidence that you have sent them back, whichever happens first. We may withhold the refund until that point.
If we have offered to collect the goods, or no goods have been supplied, we will refund you no later than 14 days after you tell us you are cancelling.
If you chose a delivery service more expensive than our least expensive standard delivery option, we do not have to refund the additional premium for a change-of-mind cancellation.
Where standard delivery was available free of charge, this means that the additional cost of Next Working Day Delivery is not normally refundable under these cancellation provisions, unless the law requires otherwise.
We are under a legal duty to supply goods that conform to the contract.
If goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights, please contact us as soon as reasonably possible.
Under the Consumer Rights Act 2015, you will normally have a short-term right to reject goods that do not conform to the contract within 30 days after delivery, subject to the applicable statutory rules.
After this period, you may still have statutory rights to a repair or replacement and, in circumstances provided by law, a price reduction or refund. Your rights are not limited to the first 30 days.
Please contact us with your order details and a description of the problem. Photographs may help us investigate, but providing them is not a condition of exercising your statutory rights.
We will arrange collection where appropriate and bear the reasonable return costs required by law.
Nothing in these terms excludes or limits your statutory rights.
The statutory change-of-mind right does not apply in every situation.
For example, legal exceptions may apply to goods made to your specifications or clearly personalised. If an exception applies to a product we sell online, we will make this clear before you place the order.
This section does not affect your rights where goods are faulty, damaged or misdescribed.
Promotions may have additional conditions, eligibility rules, minimum spends, expiry dates or usage limits. The conditions shown with the offer form part of these terms.
The WELCOME5 offer is intended for eligible first online orders, is limited to one use per customer, and is subject to the minimum qualifying basket value configured on the website.
The Free Firelighter Gift offer is subject to its displayed eligibility rules.
Unless a particular offer specifically states otherwise, customers cannot use multiple discount codes on the same order. Certain promotions may also exclude products that are already discounted, or may not be combined with other promotional offers.
Any applicable restrictions will be stated in the promotional offer or displayed during checkout.
Risk in goods passes to you when the goods come into your physical possession, or the physical possession of a person identified by you to take possession of them, subject to any different rule required by law.
Ownership of goods does not pass to you until we have received payment in full for them.
We are not responsible for delay or failure caused by events outside our reasonable control, provided that this does not affect rights that cannot lawfully be excluded.
Examples may include severe weather, road closures, supply disruption, fire, flood, industrial action or failure of essential services.
Where such an event materially affects an order, we will contact you and take reasonable steps to minimise the effect.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for business losses suffered by a consumer, such as loss of profit, revenue or business opportunity.
We use personal information in accordance with our Privacy Policy.
We may share information with service providers and other recipients where this is necessary to process orders, take payment, provide account functionality, arrange delivery or collection, communicate with you, comply with law or operate the website.
Trade, commercial, invoice and account customers may be subject to separate credit, payment, delivery and account terms agreed directly with Bowland Bioenergy.
The consumer cancellation provisions in these online terms are not intended to create consumer rights for a business customer where those rights do not apply by law.
If you have a question or complaint about an order, contact us at:
Bowland Bioenergy Ltd
Smithfield Farm
Twiston Lane
Downham
Clitheroe
BB7 4DF
Telephone: 01200 440 437
Email: info@bowlandbioenergy.co.uk
We will try to resolve complaints promptly and fairly. You may also have rights to pursue a complaint or remedy through other channels available under applicable consumer law.
We may update these terms from time to time.
The terms that apply to your order are the terms made available to you when the order is placed, unless a change is required by law or is expressly agreed with you.
These terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and court rights available in the part of the UK where you live.
